Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contactsupport@trykoriderm.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contactsupport@trykoriderm.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

General Return Policy (Non-Final-Sale Products)

For any product not listed as final sale under Section 1, the following terms apply:

• Return window: Returns must be initiated within 30 days of the delivery date. If the 30th day falls on a weekend or public holiday, the window is automatically extended to the next business day.
• Eligibility: Returned items must be unopened, unused, in original packaging, and in resellable condition. We reserve the right to deny a return that does not meet these conditions.
• Return shipping: The customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit back to us.
• Restocking fee: A 15% restocking fee will be deducted from all approved refunds.
• How to initiate a return: Contact us at [email de soporte] with your order number to receive return instructions. Returns sent without prior authorization may be refused.
• Refund processing: Once we receive and inspect the returned item, we will notify you of approval or rejection. Approved refunds are issued to the original payment method within 10 business days. Original shipping charges are non-refundable.
  
  

Order Cancellations

• Orders may be cancelled only before the item has been fulfilled (i.e., before it has shipped). Once an order is marked as fulfilled, it can no longer be cancelled and is subject to the applicable return policy above (or is non-cancellable if it falls under Section 1, Final Sale Products).
• To request a cancellation, contact us immediately at [email de soporte] with your order number. We cannot guarantee that a cancellation request will be processed in time if fulfillment has already begun.

Damaged, Defective, or Incorrect Items

This applies to all products, including final sale items. If you receive an item that is damaged, defective, or different from what you ordered:

• Contact us at [email de soporte] within 48 hours of delivery.
• Include your order number and clear photos of the item(s) received, including packaging.
• We will review each claim individually and, at our discretion, offer a replacement, store credit, or refund. This provision does not create a general right of return for final sale items — it applies only to verified shipping errors, defects, or damage.

 Non-Delivery Claims

If your order has not arrived within the estimated delivery window shown at checkout, contact us with your order number so we can investigate with the carrier. Non-delivery claims must be submitted within 30 days of the order date; claims submitted after this period may not be eligible for resolution.

Promotional Items, Bundles, and Gifts-with-Purchase

Free gifts, promotional items, and bundle discounts received as part of a qualifying order are void if the qualifying item(s) are returned. If a return causes an order to fall below a bundle or promotional threshold, the value of any gift or discount received will be deducted from the refund amount.

Chargebacks

Filing a chargeback with your bank or card issuer without first contacting us to resolve the issue may result in suspension of your account and may be contested with evidence of the transaction, delivery confirmation, and this policy.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactsupport@trykoriderm.com.

0 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contactsupport@trytaut.com. Please note that returns will need to be sent to the following address: contactsupport@trytaut.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contactsupport@trytaut.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactsupport@trytaut.com.